RETURNS & REFUNDS
RETURNS & REFUNDS POLICY
Effective Date: April 29, 2025
Company: PC Abundance LLC
Website: https://porchbloomco.com
Email: Support@porchbloomco.com
Phone: (254) 276-6675
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1. OUR COMMITMENT
At Porch Bloom Co, customer satisfaction matters to us. This policy outlines the conditions under which returns are accepted and how refunds are handled. Placing an order on porchbloomco.com (http://porchbloomco.com/) constitutes agreement to the terms below.
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2. RETURN ELIGIBILITY
Return requests must be submitted within 30 days of your confirmed delivery date.
To be eligible, the following conditions must be met:
The item has not been used or opened
The product is in the same condition as when it was received
Original packaging is fully intact
All included components and accessories are present
Customers are responsible for covering return shipping costs.
Items that have been opened or used cannot be accepted back under any circumstances due to hygiene and product safety standards.
To begin a return, reach out to: Support@porchbloomco.com
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3. ITEMS THAT CANNOT BE RETURNED
The following are ineligible for return or refund:
Products that have been opened or used
Items outside their original condition
Returns submitted after the 30-day window
Discounted or sale items
Gift cards
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4. RETURN SHIPPING
All return shipping costs are the customer's responsibility. Original shipping charges are non-refundable regardless of the outcome.
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5. REFUND PROCESS
After we receive and inspect your returned item, you will be notified by email of the outcome. If your return is approved, a refund will be issued to the original payment method used at checkout.
Refunds generally post within 3 to 7 business days, though your bank's processing time may vary. We are unable to redirect refunds to a different payment method.
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6. REFUND NOT SHOWING UP?
If your refund has not appeared yet, please take the following steps before contacting us:
Verify your bank account balance and recent transactions
Contact your card issuer — posting timelines can vary
Reach out to your bank directly as internal processing may cause delays
If you have completed all of the above and still have not received your refund, contact us at Support@porchbloomco.com and we will investigate.
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7. DAMAGED OR DEFECTIVE ITEMS
We only offer exchanges for products that arrive damaged or defective. If this applies to your order, contact us within 30 days of delivery at Support@porchbloomco.com. We may ask for photos or short video documentation to assess the issue before processing an exchange for the same item.
8. GIFT ORDERS
If an item was designated as a gift at the time of purchase and shipped directly to the recipient, a store credit will be issued for the return value once the item is received and inspected.
If the item was not marked as a gift, or was originally shipped to the purchaser, any refund will be returned to the original buyer's payment method.
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9. HOW TO START A RETURN
Contact us at Support@porchbloomco.com to initiate your return. We will respond with instructions and a return address.
Porch Bloom Co is not liable for returned packages that are lost or damaged in transit. We strongly recommend using a carrier that provides tracking and insurance.
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10. POLICY UPDATES
This policy may be revised at any time. The current version will always be available on porchbloomco.com (http://porchbloomco.com/)
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11. CONTACT INFORMATION
Porch Bloom Co
4623 Wellington Ridge Loop
Cary, NC 27518
Email: Support@porchbloomco.com
Phone: (254) 276-6675